Privacy Policy

First Payment Services, LLC

Privacy Policy

The basis of each customer relationship with First Payment Services® (FPS) is built on trust. You have chosen to do business with FPS, and we guard that relationship with great care, beginning with the information you have chosen to share with us.

When you visit us at www.firstpaymentservices.com, we want you to know that FPS respects your privacy. This Privacy Policy applies to visitors and users of our website, www.firstpaymentservices.com (“Site”) and/or Services that we provide at no cost, Services that require payment of a fee, and prospective Customers. This Site is not intended for the use by anyone under the age of eighteen (18).

IF YOU DO NOT AGREE TO THE PRACTICES AS DESCRIBED HEREIN, DO NOT USE OUR SITE.

We may modify our policy from time to time and will post those modifications of our Sites and Services here. Each time you use the site, the latest version of the policy will be displayed and will apply.

Information we collect:

We collect two types of information about visitors: Personal information (such as name, address, telephone number, email address, any financial information relating to you or your accounts that you may provide us, etc.) that you have voluntarily submitted to us, and aggregate information (such as information about how many visitors log on to our sites, the pages they access, etc.).

How do we use your information?

Personal information that you provide by email or web forms will be used only for the purpose of sending information to you about our services, responding to your questions or comments or as otherwise may be described at the point of collection (for example on a Web form). If you provide contact information, FPS staff may contact you to clarify your comment or question, to provide more detailed information to you, or, if you are an existing customer, to learn about your level of satisfaction with our services.

When and with whom we share your nonpublic personal information:

Personal information that you provide by email or Web forms is not sold to third parties. Additionally, unless otherwise indicated at the point of collection, the personal information you provide by email or Web forms is not shared with third parties. From time to time, however, we may disclose information to fulfill certain legal and regulatory requirements, or if we believe, in good faith, that such disclosure is legally required or necessary to protect others’ rights or to prevent harm.

How we collect nonpublic personal information:

As you use our website, our system collects server log data which includes, where possible, your IP address, your domain name, the type of browser and operating system you use, the pages you view, search request and, in some cases, data you submitted via Web forms. If you linked to our site from

another website, that website’s address may also be documented. We aggregate this data and use it for statistical purposes. The aggregate information helps us ascertain, for example, the volume of our website users’ interest in portions of our website, and also helps us understand how to improve the navigation and content of our website.

We may use “cookies” on some pages of our site to help us serve you better each time you return. A cookie is a small element of data that a website can send to your browser, which may then be stored on your system. The data collected from cookies helps us determine how many people visit this site and what pages of the site they view. We use this information to better serve all visitors as we improve our site content and design. Most browsers accept cookies automatically, but can be configured not to accept them or to indicate when a cookie is being sent.

How we protect your nonpublic personal information:

FPS uses physical, electronic, and managerial procedures to safeguard the confidentiality and security of the information you provide us. However, by using the Site, you understand and agree that perfect security of information does not exist and understand that there is a certain amount of risk in providing and receiving services over the Internet. You agree to use your Personal Information in a sensible way and you will avoid irresponsibly disclosing information, such as your Business Tax ID, to those that could improperly use or disclose it. We do not disclose your nonpublic personal information except as described in this privacy notice. We limit access to your nonpublic personal information to individuals who are performing a business service directly related to you. We encrypt nonpublic personal information stored electronically. Any data we transmit over a private network will be sent via secure, encrypted channels.

EU privacy/data protection rights:

EU General Data Protection Regulation (GDPR) has provided the below rights, as of May 25, 2018, to the EU residents or those who are in the European Economic Area (EEA):

Right to access: You have the right to access (and obtain a copy of, if required) the categories of personal information that we hold about you, including the information’s source, purpose and period of processing, and the persons to whom the information is shared.

Right to rectification: You have the right to update the information we hold about you or to rectify any inaccuracies. Based on the purpose for which we use your information, you can instruct us to add supplemental information about you in our database.

Right to erasure: You have the right to request that we delete your personal information in certain circumstances, such as when it is no longer necessary for the purpose for which it was originally collected.

Right to restriction of processing: You may also have the right to request to restrict the use of your information in certain circumstances, such as when you have objected to our use of your data, but we need to verify whether we have overriding legitimate grounds to use it.

Right to data portability: You have the right to transfer your information to a third party in a structured, commonly used and machine-readable format, in circumstances where the information is processed with your consent or by automated means.

Right to object: You have the right to object to the use of your information in certain circumstances, such as the use of your personal information for direct marketing.

Right to complain: You have the right to complain to the appropriate supervisory authority if you have any grievance against the way we collect, use or share your information. This right may not be available to you if there is no supervisory authority dealing with data protection in your country.

EU residents or those who are in the (EEA) can exercise these rights by raising a request directly at support@firstpaymentservices.com. Requests will be responded to within 30 days.

Social Media:

Our Sites may contain links to social media features, such as Facebook and LinkedIn. These features may collect your IP address and enable cookies.

Testimonials:

FPS places customer testimonials on our website. This will only be done after asking permission from the customer providing the testimonial. It may be removed at any time at the request of the customer.

Marketing:

You may receive marketing materials from us or our affiliates and partners. You have choices on communication you wish to receive from us. If you elect not to receive marketing and informational material from us we will honor your request.

Access to your nonpublic personal information:

You will always have access to the information we have about you. If you would like to review your nonpublic personal information that FPS may have, please contact our Customer Service department at 1.615.515.0900 or email us at support@firstpaymentservices.com. If you do not have a merchant account with FPS and want to know what Personal Information we have about you, you need to contact us in writing by postal mail with this request at the address set out in the “Contact Us” paragraph below. We will respond to your inquiry within ninety (90) business days.

If you are a California resident, California Civil Code Section 1798.83 permits you to request information regarding the disclosure of your Personal Information to third parties for the third parties’ direct marketing purposes. We may share your Personal Information with our affiliates for direct marketing, but we do not sell it to or share it with unaffiliated third parties. You may request a list of our affiliates by contacting us at First Payment Services, Attn.: Operations, 2702 Greystone Rd. Nashville, TN 37204. You may make one request per calendar year. In your request, please attest to the fact that you are a California resident and provide a current California address for your response. Please allow up to ninety (90) days for a response.

Links to other sites:

The First Payment Services Site may contain links to other sites. FPS does not share your nonpublic personal information with those websites and is not responsible for their privacy policy. We urge you to review the privacy policy of any site that might use acquire your information. We cannot account for the usage of cookies on sites that have links on our website.

Contact Us:

For privacy inquiries you may contact us.

Our postal address is:

First Payment Services, LLC.

2702 Greystone Rd.

Nashville, TN 37204

We can be reached via email at support@firstpaymentservices.com.

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